FAQs

RITVA ✦ FREQUENTLY ASKED QUESTIONS

Frequently Asked
Questions

Find answers to common questions regarding orders, shipping, returns, sizing and payments.

How long will it take to receive my order?

Orders are generally delivered within 3–7 business days depending on your location.

Do you offer free shipping?

Yes, free shipping may be available on eligible orders as displayed during checkout.

Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, cancellations cannot be accepted.

What is your return policy?

Returns are accepted within 2 days of delivery, provided the item is unused, unworn and returned with original tags and packaging.

When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item passes quality inspection.

How can I track my order?

Once your order is dispatched, tracking details will be shared via email and SMS.

What payment methods do you accept?

We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets and other secure payment options available at checkout.

How do I contact customer support?

You can reach us at support@ritva.in and our team will be happy to assist you.